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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! calls

hi can i check the calls i made on the 21st june 2019 please

Resolved! Corfu

No 4g in Corfu. How disappointed was I. My partner has same phone and settings with a Plusnet SIM card and enjoyed 4g all week. O2 forget it you need to up your game with the competition. Hang your head in shame.

Resolved! payment details

Can you help me change the paymet details please?

Resolved! Aura?

Hi good friends, how are you all? I must have missed a comms from O2. I notice I'm now being notified about bills by "Aura"? I'm guessing this is just some business rethink and not significant change to my relationship with O2? Thanks for any info,

Resolved! Change of name

Hi Ive just upgraded and after realised I havent changed my name to my new married name. How can I do this please?

Resolved! TERMINATION OF ACCOUNT

Please advise how to terminate the account as the number is not needed anymore.

Resolved! My 02

Hello I can't log into the my 02 app please can you help

Airtime Rewards

I noticed the Airtime Rewards app on the MyO2 app last month, I was a bit sceptical but as it was through MyO2 I trusted it. I signed up, added a card and without even doing anything I've earned £10 off my bill already from doing my weeks food shop i...

Resolved! New contract

Hi i ordered a new contract iPhone 6s on mobile phones direct the contract price was £7.50 per month but the my02 app says its £24 a month, please can you sort this before the contract is used...

Resolved! About conference

HiI have a problem with conference call, I can't do.Can you unlock this thing for me please ?? My work depending the conference calls

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