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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8688 Views
  • 1 replies
  • 1 kudos

email address in my02

My I set up my02 I miss-spelled my email address. How can I change it?

martinht by • Level 1: Joiner
  • 735 Views
  • 6 replies
  • 0 kudos

withdraw credited money

with it being full payments and showing on my 02 account now i’m wondering if i can withdraw the money myself into my bank due to the phone lines being full with this pandemic and how you can do this. thanks

broughton by • Level 1: Joiner
  • 2312 Views
  • 2 replies
  • 0 kudos

awful customer service !!

can someone tell me you can I get in touch with an operator?`????  

BLABLA by • Level 1: Joiner
  • 522 Views
  • 4 replies
  • 0 kudos

forgotten password%20for%20wifi

My android phone has come off my wifi. I can not remmber my password to log it back on. any advice please

tinabina by • Level 1: Joiner
  • 898 Views
  • 9 replies
  • 0 kudos

payment

hi am sai i was trying to buy an ipad in o2 but it is asking me to deposit 600 pounds after paying upfront 20 pounds i dont have 600 pounds at the moment so can you please help me to refund my 20 pounds

sai by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! I need to cancel my SIM data.

I bought a tablet 6 months ago and got free data for 6 months. I am now wanting to give notice for it to terminate. I will just use my phone hotspot to get data or WiFi. How do I go about cancelling this?

Rblack by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Upgrading phone

HiI’m looking to pay off my device plan so that I am able to buy a new phone earlierBut I cannot seem to find anywhere on the app that will let me do thisPlease advise

1El by • Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos

O2 Delivery: Dispatched can't track?

Just had an email about an hour ago and can't track it even though it said it has been dispatched... Any help? thanks in advance

Charges

I have been charged twice this month for pictures but not sent any pictures, just used emojis. Can anyone explain this please?

Dorothy by • Level 1: Joiner
  • 316 Views
  • 2 replies
  • 0 kudos
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