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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

cant answer phone calls

Why cant I answer calls, phone rings, tells me whose ringing, but where the green answer button is. its orange, and the red off button doesnt react either, Its making calls. just cant answer them

O2 travel bolt on

I have just added travel bolt on for £4.99 but unsure if the data used will be charged as extra or included in the daily charge. Any help will be appreciated as cannot find an answer thank you

Phone Activity

Hello, Could you please let me know how I may view my phone activity/day-to-day up-to-date bill in case of additional charges on MyO2? Thank you, Roxane

My o2 showing wrong phone

Resolved! Broadband

Does O2 do separate broadband? My internet connection is poor at home and I am looking for a way to use my devices at home.

Resolved! Adding my boyfriends o2 acc etc to My o2 app

Hi,my boyfriend currently has a lost handset and I would like to know if it's possible to add his phone number etc to my o2 app so he can access his account.?.Many thanks Shelley

Age restriction

Help how do I lift an age restriction on my phone please. I can't do certain things until after 9pm!

Unlock iPhone

MARIO Hi as read in the form I have submitted my IMEI number via live chat for an old iPhone 6s Plus device , I really need to use the old phone with my other network , they said it will take up to 72 hours , anyway I can get sooner solution . As I r...

S20 upgrade delay

I pre-ordered the s20 ultra few weeks ago and just wondering when will I get any update or detail about delievery and I'm getting abit worried if my order wasnt confirmed but I got all the confirmation emails about itSomeone help me

Resolved! Upgrading account

I have mentioned before that my contract is up (or nearly) and that there is nothing that really grabs me as a must have. In the meantime I am trying to upgrade to a sim only plan, but something is not working. I have tried to do it through the app o...

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