Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My deposit

I’m still expecting my depositIt was showing negative in my o2 account but it’s not longer there anymore and I haven’t received my deposit yetWho has this same issue

err code 500 when tryin to get in account

Resolved! Leaving O2

How to terminate my mobile broadband monthly contract? I cannot use my sim card to call 202 and can't find anything on my O2. The Chat is not working too

iPhone 8 locked out when switching from O2 to Sky

So O2 texted me today to say that my number would Port Out today 27/3. At the same time Sky sent me an email saying that my Sky Mobile is Up & Running. I had activated the SIM yesterday. I check d my Sky account & it says all is fine...At the same ti...

Want to buy a new phone, but can't change delivery address without old phone?

Hi I'm at the end of my tether and need your help. I'm trying to buy a refurb iPhone X via my O2 but I can't change my delivery address on the order at all and the reason why I'm making this purchase is because my old phone is broken and out of warra...

Resolved! Data not working

Help. After essential upgrade, mobile data not working. Kept same number etc. Just downgraded amount of data. My data is essential to work the app I use for work, #frontlinekeyworker

Activate new SIM

2 days ago I upgraded my Samsung mobile for a new one through Carphone Warehouse, online. After inserting the new SIM card, I noticed calls went directly to voicemail. Carephone Warehouse tell me that the SIM card has not been activated yet. I would ...

Phone cut off during this worrying time after payment wasn't taken for the first time in 4 years??

I have been trying to send important messages all day. None of them would go through. Thought it might be due to usage of more people using the phone at the moment. Then I was told that a payment of £27 didn't go through on the 20th of this month. I ...

Missing confirmatory email & unable to contact O2

My old My O2 account seems to have disappeared so I needed a new one. I managed to get through the registration process but at the end it said that I needed to reply to a confirmatory email from O2 within 48 hours. I have not yet received this email ...

MyO2 won't allow me to upgrade...

So, i'm eligible for an upgrade now, I've had my phone 3 years, I've received the text etc. I am definitely eligible for an upgrade. So where it says "good news you can upgrade today, and I click on the link, it says "You have no numbers or accounts ...

O2

Forum Posts