Change address without access to O2 number

[Scott101]

The only way to change my address in My O2 seems to be to have a one-time code sent to my O2 number. The trouble is, I don't use my O2 number and have no current intention of doing so. I only got it so I could get a cheaper Virgin Media broadband deal and having an O2 sim was unfortunately a non-negotiable part of the package. Is there any way to actually change my address?

[Breanna]

Hey @Scott101 that is frustrating for sure. Let me tag one of the account advisors on the forum to see if they can help.

Hi @O2Lisa would you mind taking a look at this?

[O2Lisa]

Thanks for the tag @Breanna 😊

@Scott101 I’ll message you privately and look in to this for you.