We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
*The Game Is On*
Your allowances don't renew until your anniversary date under normal circumstances.
To start early you need to call 4445 and ask O2 to do it.
Track usage, upgrade and get support with the My O2 appDownload My O2