We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
*The Game Is On*
Your allowances don't renew until your anniversary date under normal circumstances.
To start early you need to call 4445 and ask O2 to do it.