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Cannot log into my o2 - conflicting phone number

Cs91-
Level 1: Joiner
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Hi there, I have recently bought a pay monthly phone but have been informed it is out of stock. I want to log into my o2 to view ‘track my order’ however when I use my credentials used to buy the phone, it tells me to verify the contact number. When I go through the text verification, it says the phone number is already in use, and then does not allow me to enter my o2. Any help ?

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MI5
Level 94: Supreme
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@Cs91- 

Your MyO2 won't have any details until your device is dispatched.

Once you receive your dispatch email you can track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

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MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Cs91- 

Your MyO2 won't have any details until your device is dispatched.

Once you receive your dispatch email you can track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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