Cannot log into my o2 - conflicting phone number

[Cs91-]

Hi there, I have recently bought a pay monthly phone but have been informed it is out of stock. I want to log into my o2 to view ‘track my order’ however when I use my credentials used to buy the phone, it tells me to verify the contact number. When I go through the text verification, it says the phone number is already in use, and then does not allow me to enter my o2. Any help ?

[jonsie]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

[MI5 · Accepted solution]

@Cs91- 

Your MyO2 won't have any details until your device is dispatched.

Once you receive your dispatch email you can track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order