Cannot Remove Notification.

[beaubadger]

I have an Apple iPhone 6S and in the My O2 app there is a notification (a 1 in a red circle) on the app icon and on the Support button at the bottom right of the app when I open it. It’s been there for a year and I’ve tried everything to get rid of it, opening everything I can in the Support section of the app, to no avail. How do I remove this notification?

Thanks,

Darren.

[madasaf1sh]

@beaubadger 

Have you tried going into the settings menu, and notifications and turning off the notifications for the app from there at all??

[beaubadger]

Hi, thanks for the reply. Yes it works for the app icon notification but not for the Support button notification when I open the app. When I turn them back on the notification comes back on the app icon.

[beaubadger]

@madasaf1sh 

The reply is above, thanks.

[beaubadger]

 

[madasaf1sh]

@beaubadger 

I would uninstall and then reinstall the app, as it could be the app cache that is broken.. Remember to remove all data...

[beaubadger]

@madasaf1sh 

Thanks again for your help. I already tried this months ago but the notification just came back when I logged in again. I’ll try again though, thank you.

[beaubadger]

@madasaf1sh 

Just tried again (deleting app & data) but still have the mystery notification after installing.

[MI5]

@beaubadger 

This has been an issue on and off for a number of years for some customers.

No amount of deleting and reinstalling works bit it usually clears with an app update when pushed out by O2.

[beaubadger]

@MI5 
Thanks for that, I did wonder if that was the case. I’ve updated the app several times but it never goes away. Looks like I’m stuck with it. Cheers, Darren.