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Cannot Remove Notification.

beaubadger
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I have an Apple iPhone 6S and in the My O2 app there is a notification (a 1 in a red circle) on the app icon and on the Support button at the bottom right of the app when I open it. It’s been there for a year and I’ve tried everything to get rid of it, opening everything I can in the Support section of the app, to no avail. How do I remove this notification?

Thanks,

Darren.

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madasaf1sh
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@beaubadger 

 

Have you tried going into the settings menu, and notifications and turning off the notifications for the app from there at all??

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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beaubadger
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Hi, thanks for the reply. Yes it works for the app icon notification but not for the Support button notification when I open the app. When I turn them back on the notification comes back on the app icon.

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beaubadger
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@madasaf1sh 

The reply is above, thanks.

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beaubadger
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912FBC3A-DFDA-4077-9C99-7F7083D36DF7.png

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madasaf1sh
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@beaubadger 

 

I would uninstall and then reinstall the app, as it could be the app cache that is broken.. Remember to remove all data...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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beaubadger
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@madasaf1sh 

Thanks again for your help. I already tried this months ago but the notification just came back when I logged in again. I’ll try again though, thank you.

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beaubadger
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@madasaf1sh 

Just tried again (deleting app & data) but still have the mystery notification after installing.

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MI5
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@beaubadger 

This has been an issue on and off for a number of years for some customers.

No amount of deleting and reinstalling works bit it usually clears with an app update when pushed out by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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beaubadger
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@MI5 
Thanks for that, I did wonder if that was the case. I’ve updated the app several times but it never goes away. Looks like I’m stuck with it. Cheers, Darren.

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