@Gordon18
Sometimes, simply rebooting your phone can fix issues.
Also, if you have a plastic sim in your phone too, remove it to allow the esim to fully activate.
Otherwise, contact O2 Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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