Can’t login to 02 Account

[Gordon_86]

I have two mobiles in my home, both pay monthly sim only. One was with O2 and the other with Virgin. However, when Virgin merged with O2 I have been unable to login or register with My02 as both are using the same email address.

If I try to login, it takes me to the original 02 account, if I try to register it says the email is already linked to an account, I have no option to change the email. Forgot password doesn’t work as it resets password for original 02 account.

The Virgin original account is due to renew and I can upgrade as per recent email, but I can’t login to account to see options

[MI5 · Accepted solution]

@Gordon_86 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2