Caffe Nero and Greggs both closed when I went to redeem rewards

[Pleiades]

Both Google and the shop's respective apps said they would be open so I clicked on 'Use Now' in the O2 Rewards app - but when I got there, they were closed, with no explanation (eg staff shortage, Covid restrictions et al).  

Of course then O2 Rewards said that the voucher had been used (as I had activated it) thus I couldn't use either of them on another day or time.

Not a big deal, just a bit frustrating.  Should be some way of re-setting the voucher in such instances?  🤔

[Bambino]

@Pleiades A local store being closed is out of O2's control. You can contact O2 via social media and see if they can help:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@Pleiades 

Blame Greggs and Cafe (RipOff) Nero for not updating their websites and Apps and never trust Google with opening times, 99.999999% of the time its wrong.

Where I live some Greggs where open,  and some where closed, it was random.

I can see why o2 / Greggs / Cafe Nero dont allow this as it would be open to abuse.

[MI5]

Surely the obvious answer is to just click on use now when you are actually at the till?

[Pleiades]

Errr yes, in retrospect that *would* have been the best solution but I was trying to be clever and have it (the QR code) nice and ready as I was in a rush to go to the cinema  😳

[jonsie · Accepted solution]

Never rely on any Priority offer

Even if you had saved it until ou got to the till you would have been told that there are limited numbers free!

[Pleiades]

LOL It was the first time I've ever tried to use them, just my luck!  😄  Hate queuing and people faffing about with their phones so I wanted to be ready to get in and out (I have social anxiety, GAD, OCD & a lot of other acronyms)...  😕

As I said, no biggie.  But yeah, best not to rely on internet search opening hours.  Just went to pick up prescription at an 'open' Chemist but of course... (yeah I know it's Bank Holiday but was just hoping, being on my last tablet)...  😳