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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

An absolute mess.

This is my first ever O2 contract and up to now O2 cannot sort out my contact details.When I recieved my new phone I downloaded the MyO2 app, and tried to log on without success.After many attempts I contacted O2 and was told that my email was alread...

Volt

I'm a customer of both Virgin and o2, with both accounts in my name and at the same address, yet I have not been registered onto Volt. I contacted o2 webchat last week and after providing account details for both and 30 minutes of chat, was told I'm ...

Resolved! Hi ! Extra charged to my account, does anyone know how I can verbally speak to customer advisor?

Hi , huge over billing on my account, I really need to speak verbally to customer service for more explanation. Can’t find phone number anywhere on there site . Please can anyone help me

Resolved! I can’t log on to my o2 , and my new sim won’t work ?

I’ve had a new sim delivered with the same number I use now , and I was told to just put it straight in witch I did and now nothing on my phone is now working for my giffgaff

Resolved! Top up

I chose the wrong tarrif

Resolved! Changing to sim only

I’ve found a good sim only deal on the O2 website but how do I keep my phone no ?

Resolved! Bills

Hello , my phone contract supposed to finish on October 19 so i have to pay only my internet, why i am still paying the device ?

Resolved! Wrong date of birth

Hello I was just checking my account and I noticed that my date of birth is wrong its shows 17.03.1993 but its 17.03.1994

Resolved! My O2 cant find My orders

Hi I cant seem to find any information on the My O2 website regading my order. I also cant find the online chat really poor that we have no means of contacting anyone about this. Would be great if someone can point me in the right direction. Thanks

Resolved! Transferring my old phone number

Can I get help to transfer my old number to use on my new phone with O2

O2

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