Bill

[Bettyboop]

Myself my partner both on sim only deal we both have caps on our phone never go over had plan 5 years never gone over so why is my bill 172 this month my partners  the same amount this should of never of gone over I would never of used this as we asked you for unlimited text calls never happened not sure what you are doing I want money back ASAP tks d Ashmore 

[Bambino · Accepted solution]

@Bettyboop This is not O2. This is a customer community. 

To see what the charges are follow this guide: How do I get to the 'Download Bill' page? (o2.co.uk)

Also take a look here: Have you fallen for or been conned into a premium ... - O2 Community

If you want to dispute the charges you'll need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
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