Bill payment

[Mr_Neilson]

 

[MI5]

@Mr_Neilson 

Is there a question?

Guide: How to Pay Your Bill (Airtime & Device Plans) 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Guide: How to find help & contact O2 

[Cleoriff]

@Mr_Neilson 

If you have any  queries about your bill you need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Mr_Neilson]

I just received a txt message saying that there was a problem taking the payment of £105.12 from my direct debit, and that the direct debit of the payment was cancelled.

I made a payment of £105.12 on the **Personal info** and the payment was said to have been received, so why have I been told I haven't paid my bill?

Any advice would be greatly appreciated. 

Yours sincerely 

Jason 

[MI5]

@Mr_Neilson 

Advice as posted above