My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8344 Views
  • 1 replies
  • 1 kudos

Tariff change

I spoke to 5 people on the phone yesterday asking for help. I currently use £15 rolling plan where I have used all data so changed to a £30 plan thinking it would start when I paid. But found out it doesn’t start till the end of the month. I have tri...

EB2 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! Age verification

I cannot access any adult content on my mobile network. Even the simplest of things. I am 29 years of age..

Bruce_62x by Level 1: Joiner
  • 1090 Views
  • 4 replies
  • 0 kudos

Resolved! My o2 account doesn't include my contract

I have logged in to my o2 account but it says I have no products or services but I'm paying an o2 bill each month for the phone I am using

Nixxy90 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

I am paying for something I’ve never received

Hello, I have a tablet I am paying for and have never received a SIM card for it so unable to use data etc but I am paying every month for it? Can this be looked into?

refund6 by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! I think someone it's trying to duplicate my account

Hi there, I've tried to log in app My O2, to see my bills, I've started my data to be sure it's gone log me in automatically, but for some reasons the app didn't do that for me. Because I couldn't remember my password, I've reset the password, but fo...

Xantulis by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 app suddenly not working

 I have been an O2 customer for more years than I can remember but recently I’ve not been able to access the My O2 app. Same handset I’ve had for the last three years, same email address, same phone number but all of a sudden just can’t access anythi...

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SamWise76 by Level 1: Joiner
  • 9812 Views
  • 14 replies
  • 1 kudos

Help with O2 open

Hiya, I’ve tried several times to upload a payslip from the last three months to get my O2 open teacher discount. It’s failed both times because it says it’s not from the last three months but it is. Help? Thanks

Kat3093 by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos