App not compatible
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on 21-10-2022 23:31
I have the my o2 app, but suddenly its not compatible with my phone. I have a Samsung galaxy s20+ so it's not like its historic. Now I have no app access which is completely ridiculous. Issue with an update? How can this be fixed?
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on 21-10-2022 23:40
Try deleting the app and reinstalling. See if that fixes it. If not then contact O2.
Give O2 a call on 202 or 0344 809 0202.
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
Veritas Numquam Perit
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on 21-10-2022 23:44
There is an issue with the latest update which makes it incompatible with lots of phones.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-10-2022 02:34
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on 22-10-2022 02:34
Oh OK now read what you put on this post puts my mind at rest as I kept thinking what the hell my mobile phone and tablet are not that old to be incompatible for the up o2 app.
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on 22-10-2022 08:49
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on 22-10-2022 08:49
If the old app asks you to upgrade when you start it, ignore the warning. The old version works fine at the moment
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on 22-10-2022 21:18
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on 22-10-2022 21:18
Incompatible with my a03s running android 12 😞
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on 24-10-2022 13:51
Thanks everyone. Its too late for me sadly, as i cant even find it in the store now (its uninstalled) so hopefully it will be fixed at some point.