My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8815 Views
  • 1 replies
  • 1 kudos

Resolved! This is not a good thing...

I posted a question relating to my inability to actually get the correct phone number linked to my O2 account on this board a day for so ago. I had some rubbish about being awarded some kind of kudos for my contribution but no actual advice, In fact ...

David1944 by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Resolved! Payment of final bill for phone no. [Personal details removed]

Please could you assist me? I think I may have prematurely cancelled my direct debit with my bank before receiving my final bill. If this is the case, could you please advise me how I need to proceed from here to achieve settlement. Thanking you in a...

Colin121 by Level 1: Joiner
  • 607 Views
  • 3 replies
  • 0 kudos

Resolved! My contract

hello, my contract expires on November 21st and I don't want to extend it, how can I inform you about this?

Resolved! Extras

When I renewed my contract I received disney + as an extra and I can't set it up

Stebax by Level 1: Joiner
  • 564 Views
  • 2 replies
  • 0 kudos

Resolved! Overdue bill

I'm sorry I'm not able to pay my overdue bill in full until 6/11/2022. Can I be granted access to network please.

Mobiled by Level 1: Joiner
  • 696 Views
  • 3 replies
  • 0 kudos

Resolved! An error occurred - so annoying

When O2 gonna fix this? I've raised a ticket 6 month ago. O2 still haven't fixed this. I cannot go through Manage my O2 WiFi account. It's always!!! an error. I've tries all useless advice from O2. I clear web-browsers, I'm using chrome, edge, firefo...

manage WiFi.JPG WiFi an error.JPG o2 not working.png
Qba by Level 1: Joiner
  • 742 Views
  • 4 replies
  • 0 kudos

Resolved! Query latest bill

David Payne [Removed] I am the main administrator for the above numbers. The latest bill shows 13 payments of £5 totalling £65 for [Removed] from 17 September to 1 October 2022. This was when my son was in America and Mexico with his data switched of...

DVP by Level 1: Joiner
  • 780 Views
  • 4 replies
  • 0 kudos

Rolling plans discrepancies

received new SIM card and the leaflet offers a £15 rolling plan with 70gb instead of 25 (promo offer) but when I go to My O2 it clearly says 25 GB and there is no mention of the promo?

Mikehoff by Level 1: Joiner
  • 2453 Views
  • 13 replies
  • 0 kudos

Resolved! My o2 not woking

App is not letting me sign in and my 02 website says something went wrong. Is my o2 down as it as working a good few hours ago.

Resolved! O2 Account

Hello, I can't change the number on my account as I got my number ported and don't have access to the old account anymore. Anyone know as to how to fix this?

Anonymous by Not applicable
  • 665 Views
  • 2 replies
  • 0 kudos