Re: App not compatible

Jodles04 · ‎21-10-2022

I have the my o2 app, but suddenly its not compatible with my phone. I have a Samsung galaxy s20+ so it's not like its historic. Now I have no app access which is completely ridiculous. Issue with an update? How can this be fixed?

Cleoriff · ‎21-10-2022

@Jodles04

Try deleting the app and reinstalling. See if that fixes it. If not then contact O2.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

MI5 · ‎21-10-2022

@Jodles04

There is an issue with the latest update which makes it incompatible with lots of phones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Luke30 · ‎22-10-2022

Oh OK now read what you put on this post puts my mind at rest as I kept thinking what the hell my mobile phone and tablet are not that old to be incompatible for the up o2 app.

LGreenwood

Enlli · ‎22-10-2022

If the old app asks you to upgrade when you start it, ignore the warning. The old version works fine at the moment

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Ajb1975 · ‎22-10-2022

Incompatible with my a03s running android 12 😞

Jodles04 · ‎24-10-2022

Thanks everyone. Its too late for me sadly, as i cant even find it in the store now (its uninstalled) so hopefully it will be fixed at some point.

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