App and website broken for me too

[ThDun]

I had written a piece of text explaining my problem with screen grabs and things, but when I came here to post I saw lots of people with the same problem.

The app says my "My o2 isn't available yet" and points me to the website.

When I try to log into the website I find that everything is missing from my account, no indication that I have two active accounts with them at all.

So, I imagine all I can do is pester them on X or call them.

Anyone know how easy this is to fix? to give me some idea how much effort this will take me.

Thanks.

[MI5]

@ThDun 

It's a load of hassle!

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jonsie]

O2 in their infinite wisdom decided to assign thousands of redundant O2 email addresses to change customers over

Obviously not knowing the proper credentials they decided to make their own

[ThDun]

@MI5 Thanks for the fast replies. No doubt copy paste from the last dozen replies today.

Making a new e-mail address to fix this is such a PITA I really don't want to have to do that...

At some point I also linked to my virgin account, so as long as it is just changing the login email and not a brand new account I hope it won't break that. As I remember a "this is permeant" warning, changing stuff now makes me worry.

I guess I'll jump on X tomorrow and start the process....

Thanks.