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My O2 SIM has been not showing up in the app or the website.

alexisraphael
Level 1: Joiner
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on ‎27-01-2026 09:46

on ‎27-01-2026 09:46

I didn't top-up my O2 SIM since 2 months but when I check when I wanna top-up,the SIM doesn't show up anymore.

Is there any way I could fix this issue by some sort?

Thank you.

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MI5
Level 94: Supreme
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on ‎27-01-2026 09:57

on ‎27-01-2026 09:57

@alexisraphael 

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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