Airtime rewards

[Liz121]

I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on hold then the phone cut out Can anyone help please

[Liz121]

Thank you for the extra email I’ve now sent to both addresses so hopefully I’ll get my money soon

[Oxonian]

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@Liz121 wrote:

Thank you for the extra email I’ve now sent to both addresses so hopefully I’ll get my money soon

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Hopefully ! 👍

[MI5]

@Liz121 

Did you check for the charge to mobile bar as I advised?

[Liz121]

Checked with o2 nothing on the account

[MI5]

@Liz121 

OK, apart from the wrong number, that's the only reason I've known for rewards not reaching the account.

[Liz121]

Thank you for trying to help its much appreciated 

[Liz121]

I’ve just had an email from o2 to say they’ve removed the bars Roaming data and Roaming bar after telling me therewere no bars on my account Do they know what they’re doing?

[Enlli]

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@Liz121 wrote:

I’ve just had an email from o2 to say they’ve removed the bars Roaming data and Roaming bar after telling me therewere no bars on my account Do they know what they’re doing?

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Simple answer, NO

[MI5]

Definitely not @Liz121 

I'd put money on it still being a charge to mobile bar on your account.