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Airtime rewards

Liz121
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I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on hold then the phone cut out Can anyone help please

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MI5
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@Liz121 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Liz121
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Thank you unfortunately they couldn’t help i being bounced between o2 and airtime rewards

Message 3 of 19
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MI5
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@Liz121 

Credits can't be applied if you have a charge to mobile bar on your account, so check that first.

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 19
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Liz121
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Can you please tell me how to do that

Message 5 of 19
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MI5
Level 94: Supreme
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@Liz121 

You need to ask O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 19
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Liz121
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It says on Airtime rewards app that if there is a problem to contact their support so the balls back in their court it’s a ridiculous situation when they are advertising Airtime Rewards

Message 7 of 19
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Oxonian
Level 31: Resolver
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@Liz121 

 

It's not completely clear who you have contacted about this, but please see :-

 

Airtime rewards | Rewards | Terms and Conditions | O2

https://www.o2.co.uk/termsandconditions/rewards/airtime-rewards-service-terms

 

That page is quite long and dry, but it does give you a couple of e-mail addresses to try if you have not already done so :-

 

info@airtimerewards.co.uk

 

support@airtimerewards.co.uk

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Liz121
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I’ve sent another message to the support team but haven’t heard back yet

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Oxonian
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@Liz121 

Good luck ! 😀

Message 10 of 19
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