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Airtime charges

Aija1
Level 1: Joiner
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Hi

 

I've received this message :

 

We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £20.24*, this excludes any current discounts you may have.

 

Does this mean that my current monthly bill is going to increase to £20.24?

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MI5
Level 94: Supreme
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@Aija1 

That's your base tariff price.

Any discounts will still apply though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Aija1
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Still don't get it...

 

If my usual monthly bill was £13.61 have they messaged me to say that it will now increase to £20.24??

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MI5
Level 94: Supreme
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@Aija1 

That will be with discount applied.

Best to speak to payment management as I'm only a customer like yourself.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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