Airtime bill

Helen2 · ‎17-02-2020

I paid both my bills on Friday and my phone still hasn’t came back on why is this and can you help

Bambino · ‎17-02-2020

@Helen2 This is not O2. This is a customer community. If you didn't pay until Friday, it may not get credited to O2's account until Monday or Tuesday. You'll also need to contact O2 to make sure the bar is removed from your account. Either use Live Chat in the morning, or you can call customer service for free from any phone on 0800 032 1402. If you're going to call, best time to avoid a long wait is 8-8.30 am.

I DO NOT WORK FOR O2

MI5 · ‎17-02-2020

@Helen2

Check if it is showing as paid in your MyO2 http://www.o2.co.uk/myo2

If it is, try restarting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-02-2020

Hi @Helen2 , it would be great to hear how you're getting on with this and if you managed to get everything working ok in the end with your phone?

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