Airtime bill

[Helen2]

I paid both my bills on Friday and my phone still hasn’t came back on why is this and can you help

[Bambino]

@Helen2  This is not O2. This is a customer community. If you didn't pay until Friday, it may not get credited to O2's account until Monday or Tuesday. You'll also need to contact O2 to make sure the bar is removed from your account. Either use Live Chat in the morning, or you can call customer service for free from any phone on 0800 032 1402. If you're going to call, best time to avoid a long wait is 8-8.30 am.

[MI5]

@Helen2 

Check if it is showing as paid in your MyO2 http://www.o2.co.uk/myo2 

If it is, try restarting your phone.

[Marjo]

Hi @Helen2 , it would be great to hear how you're getting on with this and if you managed to get everything working ok in the end with your phone?