This is a community forum and not O2.
You will need to contact them on 202 from your handset or 0344 809 0202 from another phone
Alternatively
Message O2 on
(Facebookhttps://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
