500 Error after signing into My 02 - cannot do anything

[Nex]

Hi there,

I am unable to do anything on My 02 account. I can sign in and see my name as per signed in customer.
Then the iformation on the screen says: "something gone wrong" and I get 500 Error message.
I have just joined O2 on Pay Monthly Sim only offer. I was going to track my order on My 02 as per advise received via email. Unfortunatelly, I cannot do that. I also tried calling Customer Service but was unable to speak to anyone due to COVID-19. I was automatically disconnected after choosing all options that should take me to right CS agent.
Can someone provide a support? I signed up to move my number from other network, but clearly, I cannot do anothing on My 02 account (including selection of the Extra that comes with this offer).
Not a great experience within the first 24 hrs. Looks like I will not be able to even cancel my contract if nobody can speak to me and I cannot access My O2 account. Just great!
I hope I will be able to at least make calls when sim arrives. 

[Neilpaignton]

I had no mobile for 18 hours. The new phone and SIM then connected after a power cycle of the phone. I had already done 4 powercycles during the day with no luck.

[jonsie]

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@Neilpaignton wrote:
I had no mobile for 18 hours. The new phone and SIM then connected after a power cycle of the phone. I had already done 4 powercycles during the day with no luck.

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Good news @Neilpaignton