£400 prepaid MasterCard - no email received

[Ashham]

Hello,

I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me.

I haven't had anything through yet. It also doesn't say anything on my contract about this.. just want to check if that's right and if anyone else has had issues?

I have asked O2 on Facebook and via chat and all they do is send me the terms and conditions. Which I have read. 

I just want to know if I am defo going to get this, it was one of the reasons I chose this deal.

I don't want to miss out. 

[pgn]

No advisors on a Sunday here, @AnUrbanPenguin - but @O2Sarah- is in on Monday morning, assuming there is a path to o2redeem for her to pursue...

Meantime, if you haven't already, the relevant FAQ is here for MasterCard payment cards:

https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03

[O2Sarah-]

Thanks for the tag @pgn. 

@Ashham I'll send you a private message so we can check on this 

[O2Sarah-]

Thanks for the tag @pgn. 

@AnUrbanPenguin I'll send you a private message so we can check on this.

[GordonJ]

Did u receive it?

[Ashham]

I've not received anything yet 

[_clari_]

Hi, I've had the same issue. No sms or email. Please can. You help me?

[pgn]

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@_clari_ wrote:

Hi, I've had the same issue. No sms or email. Please can. You help me?

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Info from above: "if you do not receive an invite to claim within 14 days of purchase you can contact us on 0345 600 2098** or email help@o2redeem.co.uk. We can check your details, update them, and reissue your invite to claim."

I can tag @O2Emma for you, watch out for a Private Message asking you for details, @_clari_ - and good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @_clari_ I will send you a private message to look into this for you.

[S7005H]

Hi I have received no email to claim my card.  Please can someone assist?