£400 prepaid MasterCard - no email received

[Ashham]

Hello,

I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me.

I haven't had anything through yet. It also doesn't say anything on my contract about this.. just want to check if that's right and if anyone else has had issues?

I have asked O2 on Facebook and via chat and all they do is send me the terms and conditions. Which I have read. 

I just want to know if I am defo going to get this, it was one of the reasons I chose this deal.

I don't want to miss out. 

[O2Lisa]

Morning @CPEA91 of course😊

I’ll message you privately and look in to this for you. 

[CPEA91]

Thank you, il look forward to receiving.

Kind Regards,

Chelsea

[raybass]

I have same issue, meant to get email within 2 weeks, I have 2x S22 samsungs, and should have 2x £200 prepaid cards. Lookingat all the people with same issue, seems a bit of a scam to me.

[raybass]

I would be grateful for any assistance possibele

[Ashham]

It seems alot of people are having the same issue. This is day 14 for me.. cooling off period has ended so really should receive it now. I spoke to someone in o2 shop yesterday while I was in and they were clueless about how the promotion works. I feel this whole promotion could have been done better. It's not good that we all are worrying if we are going to receive this. It does feel like a scam.. reeling us in with this promotion 

[Ashham]

Just to make you all aware.. I just called Blackhawk who are the redemption partner and the guy looked at my account and said they had nothing in regards to that offer.

I have been told by them that I need to email help@o2redeem.co.uk with proof of purchase. I already emailed them twice with no reply - and it states they should get back within 24 hours. 

I think this is ridiculous as nowhere in the terms and conditions did it state this. I am really starting to think this is a scam. Been passed from pillar to post with this whole situation. 

[Kungfusu]

Hi @O2Lisa 

i have the same issue with o2 and £400 prepay Mastercard. It’s been 14 days and I have received no contact from o2 regarding any redemption text / email. Please can you help?

thanks 

[Cleoriff]

@Kungfusu 

O2Lisa is off duty now so I'll tag @O2Emma who is currently on duty until 9pm.

@O2Emmaare you able to help here please?

[O2Emma]

Hi @Cleoriff I will look into this thanks I have attached the link for offer below see if helps .

https://www.o2redeem.co.uk/october/faqs

[O2Emma]

Hi @Kungfusu I will send you a private message to look into this for you.