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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone/package

Hi, My current O2 24month package (Iphone XR 64GB Memory, Unlimited texts & calls with 60GB data) has just concluded. Would it be possible to keep my handset and just continue with the above on a reduced bill? If you could send me some quotes I'd app...

Week 3 and counting without a phone number...

I called O2 on 2nd December to cancel my phone contract. I was cut off almost immediately from any 'my O2 help'. I haven't been able to use my phone for calls or texts for 3 weeks now. I called on 16th and 31st December and was told you had started t...

Resolved! I have a monthly deal but I have lost the sim card. How do u get a new sim card

Lost sim

Resolved! Disney subscription

How do I cancel Disney subscription

Resolved! Change billing date

Hello. Am I please able to change my billing date to the 12th of every month please? Thank you

My O2 updated 7.2.0

New update now allows you to pay your device or airtime plan via the app.

Resolved! My O2 app

Hi. I have recently got my son his first phone and I wanted to add his device to my own MyO2 app so I can keep track of his bill. How do I do this?Cheers

Fraud Team and o2 complaint

I have been waiting to hear back from the fraud team since September about my fraud case. I have called about 20 times and have heard nothing and been given no support from 02. I am getting charged the wrong amount every month and my phone has been c...

Resolved! How can i cancel my free Disney+ trial as soon as possible

How can i cancel my free Disney+ trial as soon as possibleI wont use it

Resolved! How Do I Cancel My Contract or Change It To Pay As You Go

I've lost my sim card and my phone is broken. I've been using a Huawei phone. Which also broke. How do I cancel my O2 contract. Or change it to pay as you go?

O2

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