02 App login not working

[Vic8700]

The 02 app no longer allows me to log in. I have tried reinstalling it.

When entering my details it states ‘something went wrong. Please try later’

It is getting very frustrating. Anyone else having issues?

[MI5 · Accepted solution]

We've had a few people with the same problem.
Give customer services a call to look into it for you. http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Vic8700

Yes quite a few people. Some found it was due to the time of night when it was down for maintenance...others need to ring CS and ask them to reset their account https://www.o2.co.uk/contactus

[Vic8700]

Many thanks. Will contact customer services.

[b4u2]

are you abroad?
because i have been having issues for a long time
server error 500

[dgilbert2]

There does seem to be a steady stream of My O2 app problems these days. Hopefully O2 will get the various errors fixed soon with all the feedback in this community.

[jonsie]

As ever, there seems to be no end of system issues these days.

[CustardCreams]

i try so many times to log into the 02 app - i've changed my password a few times - works on the desktop site but not the app