General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

5G same sim different phone

So..... Nothing phone 1 sim card in 5G at home and workSamsung Z Fold3 5g same sim card from Nothing phone NO 5G at home or work Yeah I have 5G switched on both phones but why..... oh yeah cheap exynos chip in the Samsung and the better Snapdragon I ...

DPD DELIVERY ID REQUIRED

Hi, I just upgraded to the iPhone 13 Max Pro. it is due to be delivered on Tuesday. it states I require photo ID. I do not have any photo ID. Has anyone else encountered this issue? I’ve had phones and iPads delivered before and never had to show ID....

o2 Business Contract - Sign Up Requirements

Hi there, I'm just helping a family member who is currently at the end of their personal o2 contract to upgrade to a new phone. They currently run their own business and do not have any other employees working under them. Are they able to upgrade the...

least expensive way of keeping a UK mobile number while abroad

I'm an o2 Pay Monthly customer with a dual-SIM phone. I've just moved abroad, and expect to be abroad for at least a year. I want to keep my UK mobile number.What is the least expensive way of doing so?I've just spoken to o2 customer service, who off...

A very poor offer with a Sim Deal and sloppy contracting

So, I recently took a £20 a month sim only deal. There were various offers that were available to welcome me as a new O2 customer. The one that appealed to me was the six month free Audible Books. Wow, I thought, that would would be great! Having sig...

DPD

Why does O2 continue to use this company. Next day delivery is at best false advertising and at worst fraud. Yesterday I was given my 1 hour delivery spot, it came and went which more than can be said about the delivery driver. A complete no show. Th...

Paying device plan in full

The o2 app doesn’t let me pay my device plan off in full, the only options it gives me are to pay the normal monthly amount or a lower amount. I only other option it gave was to pay device plan and upgrade to new device.the o2 website was just the sa...

4G VoLTE calling and WiFi calling on pay as you go and customers

I wish someone say something about this now and whether or not someone from O2 who works for O2 can explain why we haven't got it cos it would improve the network in a massive way

Signal issue

Signal issue, since I reported this on the 5th Aug. Your report is saying mast isn't working as it should, DN7 area. Any idea's when this will be fixed.Thanks

Rude Customer Service

I just wanted to give a bit of feedback regarding my experience with O2 customer service.I phoned up O2 customer service on 4445 just yesterday to ask about the procedure for switching networks, as I am wanting to leave O2 for Three mobile because of...