General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Fraud Department Diabolical

I have never had an O2 account and a fraudster took out two contracts in my name. The thing is, I had reported it to Action Fraud, and gave O2 both Action fraud numbers for both fraudulent O2 accounts taken out in my name, Equifax has also contacted ...

Using data in canada

Can i use my data in canada?

Mistakes in O2 emails, non secure domains links, dead links and order tracking not working!

Hi all, I've just slid over to O2 recently.I've noticed some basic issues and mistakes so just mentioning here so they maybe can be picked up and addressed. Not urgent, I don't need support on this. O2 emails:There are some mistakes.The "Get Ready. Y...

Trouble cancelling contract

Hi there, I'm not very happy.I've spoken to 2 people, last hung up on me, neither understood what I was trying to accomplish. I tried calling a 3rd time and the call was terminated when I got to 2 in the queue.I'm with Virgin and get my O2 sim via th...

Want my PAC Number

My wife wants to go back to EE and maintain her number - we would like to keep the O2 account open (It's part of the Virgin Media deal we got) - so I would like a new O2 Number and a PAC number so she can move to EE.

Another fraud and no contact from the fraud team now impacting credit rating

I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I ...

EU DATA

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99 My download speed is consistently >100Mbps By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps

Galaxy watch 6 Classic LTE esim with O2

After sitting in various O2 shops for hours it looks as though my problem is solved. but there are residual side effects. My Samsung watch is paired wit a Samsung S23 Ultra, both unlocked but I'm using O2 esims. The knowledge base of O2 employees is ...

Could o2 worker stealing card details?

I switched to a sim only deal and they requested my card details including security number. The lady on the phone sounded south african. It seems too much a coincidence but the day after multiple transactions are attempted on that card I provided det...

DATA BREACH

I can't find the right way to contact you because customer service minimizes the situation reassuring me that everything is alright.In a nutshell, talking to one of your agents I understood that, whilst you were migrating data from Virgin Media to O2...