General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Total loss of service during power outage

hi all on Saturday 15th July 2023 we experienced a power outage as recorded here https://powercuts.nationalgrid.co.uk/EM/INCD-8617-h during this period we lost all mobile service. I imagine the base station also lost power and stopped working? Howeve...

Deleting A Conversation/Thread

HiHow do I delete a Conversation/Thread that I have started? It gives me an option to edit the post, but not delete it.

Wasted Time

Trying to explain that I have 3 sims, and may be after another, in an attempt to reduce my monthly outgoings, due to coming over from VirginMedia. I was told that there was not going to be any price increases.Now to be in touch with an Agent on line,...

O2 Sim Only Deals

Slowly moving the fam over to O2 from other networks, now that I have been with O2 for a while and all has been good, with EU roaming and plus a very active community group. Anyway if you are looking for a new sim only deal, have a look via one of th...

6 weeks and still nothing at all 🤷‍♂️

My services have been off for 6 weeks?I have 4 live complaints 5 requests for managers call backs over 30+ recorded calls ( for training and monitoring purposes ) this will actually be the case as every call will be listened into. 02 staff are not tr...

Device Plan payments

Hi All, So I've been with O2 since March 22 and have contract for an iPhone 14 pro Max, add-on for apple watch and a separate data contract for a Samsung Galaxy Watch 5 pro as I also have a Galaxy S handset I use occasionally. In November 22 my old p...

Switch up changes

Looks like the £3.99 Switch Up bolt on is going and rule change to allow switching after 90 days now

Sim not working

Virgin customer out the country 8 July when transferred to O2. Contacted Virgin & O2. Received new sim yesterday but not yet working when placed in phone. This has been a time consuming and terrible process. I signed up with Virgin not too long ago &...

temporary moving to another country

Hi,I am moving from the UK to the Netherlands for a 6 month-period later this month and am wondering what to do with my O2 contract. Can I pause it for the duration of my stay in the Netherlands, or should I just switch to a service for coverage whil...

Declined credit check

Been with O2 17 years. Decided to upgrade to iphone and get an apple watch They accepted the phone, but rejected watchI have a high credit score, no blemishes on my record If they don't accept me for watch. I will be leaving. Still waiting to find ou...