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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Scams update

A couple of articles that might be worth a glance :- Buyer beware - shoppers could lose close to a billion pounds in scams this Christmas, experts warn | TechRadarhttps://www.techradar.com/pro/security/buyer-beware-shoppers-could-lose-close-to-a-bill...

Oxonian by Level 37: Blazing a Trail
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Paying off my phone

I am almost 2 years into my contract. Surely I would have paid off my phone by now but I cannot find out. The customer chat line are always busy. If I’ve paid off my phone surely my bills would become cheaper but they have stayed the same since the s...

JG5 by Level 1: Joiner
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Account Bug at Virgin 12 months On

https://www.ispreview.co.uk/index.php/2023/11/customers-of-virgin-media-uk-still-suffering-account-update-bug.html I think all the regulars here know of bugs not being fixed.Let's face it, one on here interrupted me writing this

Enlli by Level 69: Guiding Light
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Plan.Com hits the Guardian

https://amp.theguardian.com/money/2023/oct/23/my-o2-mobile-contract-was-cancelled-against-my-will What is interesting here is what Plan said when challenged. I asked Plan.com about your case, and it says a third-party sales company over which it had ...

Enlli by Level 69: Guiding Light
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£11,000 roaming bill

A rather expensive mistake :- Health Secretary Michael Matheson agrees to pay back £11k iPad bill - BBC Newshttps://www.bbc.co.uk/news/uk-scotland-67382388

Oxonian by Level 37: Blazing a Trail
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Credit score issue (fault with o2)

A cheque was wrongfully added to my account by a member from o2 in July. This paid my bill and credited my account with the remainder. The real owner of the cheque then presumably cancelled it and the cheque bounced. This resulted in my direct debit ...

carquin by Level 1: Joiner
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5G woes

Excuse the long story. So my last phone was a Galaxy S20 Ultra bought specifically because it was one of the first 5g capable phones. My next phone was a Galaxy S22 again 5G capable.My home is literally within sight of a 5G tower and my City has pret...