General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

AAAARGH! Lost my 02 number I had for 25 years and now 2nd 02 line not connected

Don't switch another phone to O2 if you already have a phone with O2. I did that on-line and I lost the mobile number I had for 25 years. To make matters worse the phone I ported to O2 no longer works either as it has the old netowkr sim card and O2 ...

Moved from monthly contract to PAYG

Always a nightmare dealing with O2 customer service whether it be in person or over the phone. I moved from monthly contract to PAYG. Received my SIM card 3 days ago. Inserted it on Saturday as requested by o2 and I'm still awaiting for my number to ...

VIrgin Billing Problems

Although this article mentions Virgin Media Direcrt Debits, I wonder if it was wider than that judging by the Payment problem posts we have had on here recentlyhttps://www.ispreview.co.uk/index.php/2023/10/direct-debit-billing-errors-strike-uk-custom...

O2 priority tickets for a wheelchair user?

There is a presale via O2 Priority on 1St November for Nile Rogers at Delamere. What do you recommend for me to do for booking a wheelchair accessible ticket and a Carter ticket ? Thanks in advance

Trapped at O2

I have been trying to take my number to another provider for over a month however the PAC code provided has not worked. O2s customer service is practically nonexistent, I am overseas and time difference makes getting in contact difficult, and to top ...

pixel watch 2 promo

is anyone having issues claiming the pixel watch 2? The calim site doesn't appear to be working

Free gift

How do I get my code it has been 32 day and still no sms

How to claim my free gift

I brought the s23 ultra 32 days ago and still not received a sms what's going on

Claim of Pixel Watch

I purchased a google pixel 8 pro from O2 & at the point of purchasing they confirmed that I can claim the watch from their site & when I tried to claim it after 14 days, O2 chat department told me that I cant claim it from their site (link is also no...

O2 Fraud team apparently doing nothing

So in May I was the victim of fraud with a scammer managing to take out a total of three contracts across two new numbers and one handset all in my name. The first I knew about this was receiving direct debit confirmations from O2; first of all I’m s...