I was a victim fraud last April 2023, supposedly contacted by an O2 Agent/advisor who had my my contact mobile number details of my O2 plan and other personal details! How would a complete stranger have all my personal information. How many more customers of O2 recognises and a has a similar experience?
Contacted the O2 fraud team the Monday, was told that a iPhone 14 had been purchased my email address had been altered. I was reassured this would be resolved by O2, over the coming weeks and months after numerous calls in response to letters from O2 and text messages requesting me to pay for a phone I didn't own or receive, threats of cutting of my phone, my phone being blocked from calling out. All contact to O2 reassuring and promissing to escalate to managers, to fraud but never a reply in the promised magical 3 days. It's like the famous film "Ground Hog Day" that keeps repeating itself nothing being resolved in over 9 months.
My personal position: I have been on home dialysis since 2000, I suffer from type 2 dialysis I do need my phone to contact the hospital, engineers for maintenance of dialysis machine and possible calls relating to possible transplant, I'm 65 years old my plan with O2 is for 1gb a month @ £14 recently reduce to £10! I do not need this insecurity around my phone.
