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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34867 Views
  • 45 replies
  • 6 kudos

Not receiving text messages

I did ask about the above; not rec my text msg's , in the end I phoned our nearest O2 shop; the guy was really helpful ; I did a reset on my phone resetting has solved the problem but messages are still slow to come in on some occasions (maybe the we...

Strongarm tactics and Customer Support

Not everybody cares to make sure you are not paying more if forced to move to a newer product:https://www.macrumors.com/2023/10/11/t-mobile-plan-migration/I guess people should be thankful for small mercies

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pgn by Level 77: Grand Master
  • 1043 Views
  • 4 replies
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Costumer service at kingston bental shop

I had an issue with my account which consisted that one of the emplyees logged my gmail with a password in the o2 app that I didn’t know, so after i had my sim card and I wanted to change my password I couldn’t do it, and only costumer service would ...

Kawan by Level 1: Joiner
  • 430 Views
  • 1 replies
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Using my phone in the USA

I am currently on a monthly rolling plan, what charges will I incur when using my phone in the USA and what bolt on could I purchase? Thanks

CH-1 by Level 1: Joiner
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  • 3 replies
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O2 Fraud Department Diabolical

I have never had an O2 account and a fraudster took out two contracts in my name. The thing is, I had reported it to Action Fraud, and gave O2 both Action fraud numbers for both fraudulent O2 accounts taken out in my name, Equifax has also contacted ...

Dazza1002 by Level 1: Joiner
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  • 2 replies
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Mistakes in O2 emails, non secure domains links, dead links and order tracking not working!

Hi all, I've just slid over to O2 recently.I've noticed some basic issues and mistakes so just mentioning here so they maybe can be picked up and addressed. Not urgent, I don't need support on this. O2 emails:There are some mistakes.The "Get Ready. Y...

H2oo7 by Level 1: Joiner
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  • 8 replies
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Trouble cancelling contract

Hi there, I'm not very happy.I've spoken to 2 people, last hung up on me, neither understood what I was trying to accomplish. I tried calling a 3rd time and the call was terminated when I got to 2 in the queue.I'm with Virgin and get my O2 sim via th...

broomiegal by Level 1: Joiner
  • 2167 Views
  • 12 replies
  • 0 kudos