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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29662 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Why is ring time capped at 30 seconds?

I've known for a while that the maximum time you can set your phone to ring for before it goes to Voicemail is 30 seconds, but Which says "...most providers set a cap at 30 seconds.". I wondered if anyone knows a) whether this is really a provider im...

Palazzo by Level 1: Joiner
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  • 10 replies
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O2 PAYG vs O2 Contract Internet Speeds

Hi, I have recently moved from a Vodafone contract to O2 PAYG. I have noticed that internet speeds on O2 appear to be quite slow considering how good the coverage is in the area. Colleagues in my office who are on the same model of iPhone with O2 con...

RORG by Level 1: Joiner
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  • 4 replies
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Android 12 - do you think I'll get it?

I have a Nokia 2.4 Android smartphone. I purchased it in January 2021 from Argos online. It's really good and it came with Android 10. It has Android One which provides regular updates and I receive monthly security updates which I should get for at ...

Anonymous by Not applicable
  • 1954 Views
  • 6 replies
  • 1 kudos

Network expansion

Not sure if this is the right board but here goes.After donkeys years of suffering a dirty big O2 'NOT Spot' in Cardiff Bay I took a drive up there this morning to be greeted with this...Absolutely fantastic news and it looks like O2 are dealing with...

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Roaming

My wife and I have received a bill, albeit small, for a few Mb’s for roaming in Dubai, yet our data was switched off from the moment we left UK until we returned? We know our phones so not tech biffs! Anyone else had this? We are new to O2 so tbh fee...

RockyV by Level 1: Joiner
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No wi fi calling support for text messaging

All other providers bar O2 support text with wi fi calling .Just wasted 30 minutes for someone to answer the phone. Very poor signal here at home. Texts from my bank don't get through with the OTP so no banking. O2 said it was because my phone was li...

Robdoggery.... 11.7% increase

An 11.7% rise in my monthly contract charge - cheers, O2 -I'll be getting my PAC as soon as my 24 months are over Good job I'm only paying £11 / month "We wanted to let you know we’re increasing the price of your tariff. We know a price rise is never...

O2

O2 are so bad. You can not talk to Amy one and when you do. All I get is I am sorry. You can not get any Signal. But I can help you. Would you like to get out another Sim contract They can always help you when they are selling something but they can ...

BIG-tel11 by Level 1: Joiner
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New phone for a hard of hearing person

HiI'm looking for a more modern phone for a hard of hearing person . Either good sound for phone calls and or hands free facility. My M9500 is old and not working well. I think it was a refurbished one.I'd like good sound and good camera, easyish to ...

Jenny105 by Level 15: Gaining a Reputation
  • 946 Views
  • 1 replies
  • 0 kudos