General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unhappy with O2

I’ve been with O2 for only two months and I am regretting already where I live. Apparently Customer Service have told me that there’s only one mast in Preston and it’s so busy that is why I am not getting voice calls and mobile data properly. They ha...

Billing overcharging

I renewed / Upgraded my tariff few months ago to Unlimited minutes and texts and 4 GB data for £6.00 per month, but I have contagiously been overcharged. Last time (couple of months ago), I spoke to you (O2) and I was assured for the bill charges wil...

Stopping mobile payments to others

How do I put something on mobile to stop me using pay by mobile

did majority get switched to new "360" platform or are there still plenty left on the old system?

Just wondering whether it'll be long before I get to try this new 360 thing ))I know most folks here are customers, just like myself, just curious if the majority of the Community dwellers are already "on the other side" ))

I am being charged even though I have closed the account

Closing an O2 Account is very very painful and unreliable. I called O2 and asked them to shut down my account about six months ago. However O2 have continued to charge me via my direct debit until now. I have stopped using my SIM for more than six mo...

Faulty product : refund

I bought an Apple Watch (series 7) and in dec 2022 it was faulty, 02 kindly replaced with a used product in January 2023. After 6 months of trying to rectify the problem of being able to use mobile data usage on the Apple watch, which was unsuccessfu...

Can’t login to account

Hi, I switched from Giffgaff in May but can’t login to my acc in the app. I’ve had a 2 1/2 month FB messenger chat with customer service but have gotten nowhere with it. When I login to the app I get this popup - “Oops O2 isn’t available to you yet. ...

SIM not delivered

I had placed an order for SIM only monthly contract on 5th august '23, the online status till yesterday (11th Aug) indicated "on its way", today the status says "complete" and yet here i am with no SIM delivered. I called O2- went through 5 different...

Sneaky sneaky empty promises

I have the original online offer for air buds pro 2 for £1 offer im now being told that I didn't order the correct colour to benefit for the promotion, what a load of stinky codswallop, funny how you can't find nothing on the Web no more it's all dis...

Volted - lack of data signal since swap

I'm a virgin media customer who was recently volted. Ever since my mobile package was switched to O2, I've noticed that my 4G/5G signal is drastically worse. My hotspot also is no longer functioning. Has anyone else experienced anything similar? Can ...