Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

BIG disappointment

After a being a loyal customer for 10 years, I am disappointed with the recent service I have received from o2. I have spoken to several different customer advisors of yours and have been given different information each time I call and never speak t...

Are there any good phone retailers?

My contract has expired and I have been looking for a new phone contract. The only retailers I could find are Carphone Warehouse (too expensive), mobiles.co.uk (bad reviews) and mobilephonesdirect.co.uk (probably would go with that one). I want to ge...

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Content in 2019

Hey everyone, The community team is busy behind the scenes preparing lots of fun and engaging content to share on the community in 2019 and we thought it would be a great opportunity to get your feedback on the sort of things you want to see. Would y...

Screen Shot 2019-01-08 at 11.13.16.png
Martin-O2 by Community Manager
  • 59 replies
  • 0 kudos

Customer service

I have a Talktalk mobile phone and talktalk mobile want to give up and transfer me to O2. I was not averse as Talktalk customer service is pants. However after three months of trying I am now coming to the conclusion that O2 customer service is even ...

Tony1803 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Poor Customer Services

Re: Poor Customer Services. I have been trying to have a Pay as you go iphone unlocked so I can use a different carrier. I have made five telephone calls and poorly trained staff have continued to advise me incorrectly. I have added additional credit...

Terrible service

Why are 02 totally useless been with them for over 15 years and all they have done for the last 6 months is mess me about well yesterday was the final nail in the coffin upgrade online you can collect in store so you pay the 40 upfront only to get to...

David7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

The Innovation Thread. Got an idea? Share it here.

Hey everyone At O2 we’re always on the lookout for new and innovative ways of improving the experience of our customers. Whether that’s with our apps, developing new technologies or exploring ways of doing things in new and interesting ways.We believ...

Chris_K by O2 Social Media Team
  • 35 replies
  • 0 kudos


I am absolutely appalled at O2’s loyalty towards their customers. It seems like we don’t get anything for actually being with them, especially if you have for a long time. I wouldn’t like the excuse we have priority, as Vodafone have a similar thing ...

Ebritton14 by Level 3: Thinker
  • 5 replies
  • 0 kudos