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Anonymous
Posts: 0

more service problems!! ??

Buckinghamshire... winslow to be precise has NO SERVICE! Not good enough when you use the phone for business! No service since 0900hrs this morning! Very frustrating Smiley Sad sort it out or ill be going to another provider.... it happens too many times Smiley Sad
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Posts: 90,805
Topics: 746
Registered: ‎14-01-2013

Re: more service problems!! ??

[ Edited ]

Hi @Anonymous Have you checked your service via this?

http://status.o2.co.uk/

Also check for other problems here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

*The Game Is On*

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Posts: 2,174
Topics: 124
Kudos: 176
Registered: ‎06-11-2014

Re: more service problems!! ??

Also, try your sim in another phone to rule antenna problems
Current Phone: Sony Xperia XZ Premium
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Posts: 90,805
Topics: 746
Registered: ‎14-01-2013

Re: more service problems!! ??


@Curr946 wrote:
Also, try your sim in another phone to rule antenna problems

That's in @adamtemp64's guide @Curr946 Smiley Happy

3. If you’re having issues in different areas, try testing your SIM in a different O2 device. If the issue then stops, this indicates a device fault. If a different O2 SIM works in your device, this indicates your SIM is faulty.

*The Game Is On*

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: more service problems!! ??

No network will ever guarantee 100% uptime. Outages happen on every network.

I DO NOT WORK FOR O2



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Posts: 80,632
Topics: 573
Registered: ‎04-01-2009

Re: more service problems!! ??

4G is being rolled out....worth a little downtime surely?

Live results for Winslow, England, Bucks

 
  • Sorry we're currently working on a phone mast in this area

    You might experience problems making calls, using the internet, or sending/receiving emails.

    Our Network modernisation programme to improve 2G and 3G coverage and roll out 4G has reached this area. It does mean that you may experience intermittent service on your mobile device while our engineers 'do their thing'.

    We’re sorry about that, but we’ll do our best to minimise any impact to your signal.

    Updated 00:00 (refreshed hourly). Recent faults might not show yet.

     
 
Register for ongoing updates on this issue.
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Posts: 105,604
Topics: 554
Registered: ‎04-04-2012

Re: more service problems!! ??

You can't make omelettes without breaking eggs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: more service problems!! ??

[ Edited ]

HI @Anonymous,

 

I'm Toby, the community manager. Welcome! It seems that a mast is being improved in your area. I'll ask the team if there are updates. The team there will be working as fast as they can to restore the right level of service to you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Posts: 105,604
Topics: 554
Registered: ‎04-04-2012

Re: more service problems!! ??

As said above, they are installing 4g so service will come and go periodically for 2 - 3 weeks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: more service problems!! ??

my phone keeps going to voicemail! whats happening o2? this isnt good enough.

what am i paying £35 for each month if the phone isnt even working?