24-03-2024 19:57
Normally I don't complain, but recently I have experienced the worst customer service with O2.
I don't understand what is going wrong with this people, but it looks like than don't care for the customer.
I will give you one example, I was begging the lady from customer service to change just the address in my account, and she was saying to me 'you have to do a request in advance of 30 days', 'My computer has cliched, I can't do it right now. What on hell is going wrong with these people?
And in the end I ended up, cancelling my contract, and buying a new one. Totally useless.
Sorry O2, you are going to lose more and more customer.
24-03-2024 20:10
24-03-2024 20:33
And you can change your address in MyO2. But they could have done it
Customer services are going downhill at a rate of knots.
Hope your new provider proves to be better