General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why has virgin media taken money out of my account in August

Why has virgin media taken money from my account in August

cancelling my phone number.

I have moved to india in january and would no longer need your services. i am still charged the bill. please deactivate my account as there is no means to contact o2 directly. phone gets disconnected and there is no email address provided for contact...

Issue with new Phone upgrade/order

So I ordered a new Iphone14 monthly contract on the 16th to arrive the next working day - The 18th of September.I arrive at the O2 shop in Weston-super-Mare on Monday and my phone is there, I have seen it.But the order number isn't recognised. So I c...

O2

I had a delivery go to the wrong address. My fault, I've moved and it went to my old address. Maybe a simple 'confirm current address' at point of order would be sensible. I've spoken to three people at O2 who really couldn't have been more helpful. ...

Notice of full restriction

Got a letter saying that I owed £6 for outstanding bill, my phone has been cut off and that if wasn't paid in 5 days then they get debt collectors It looks like an port over from Virgin Media for a sim that I've never used. My existing 02 payments ar...

Bluetooth and calls

This month and last month the bill for calls went up by about £3.00 . O2 tell me its Prime numbers. Im not aware of prime numbers used. I hoped to save the list of numbers 02 provided online but it disappeared b4 i could save them.Bluetooth is used o...

Thinking of leaving

Thinking of leaving as there doesn’t seem to be any good deals anymore.wondering what is the best you can do for iPhone 14pro

Roaming charge changes while working abroad (outside UK)

I've had my number and been with O2 for a long time, in 2020 I moved to China for work. I took my mobile because there are uses, such as UK mobile banking apps or receiving OTP codes for payment, and also 'blocked' apps such as Whatsapp and certain s...

Moved over to o2 from Virgin mobile.

Hi all, I am new to o2 and was looking at my account, I am paying the same as I was on Virgin but am I correct in thinking unless I have my card details or direct debit set up my bill wont be automatically paid, Also I have noticed its offering me a ...

Iphone 15 upgrade

I have not been able to upgrade online today as when I get to the checkout the app fails, I have now had a message saying sorry to see your going as you've cancelled your account, which I have not. If I keep trying to checkout this will affect my cre...