Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

gold star

Dear 02 I just wanted to send a message to say how delighted I was with the customer service I received in your Slough branch last Thursday 6th December ( not a good day for most people I know!) Katie, the manageress and the rest of the staff were so...

Juno by Level 1: Joiner
  • 3 replies
  • 4 kudos

Recent offer of compensation

Can I just say that the recent offer of 2 days data usage charges being credited to my account for the other days fiasco is both derisory and insulting! Given the fact that you are suing another company for hundreds of millions of pounds I feel that ...

Keep up the good work

Dear all at O2, I realise that you might get a flood of complaints due to the events last week but I’d just like to say that your service is excellent and I appreciate all of your hard work. The O2 Prioritu app is brilliant and your network coverage ...

Jellieman by Level 1: Joiner
  • 7 replies
  • 3 kudos

How do you manage stress?

Hi everyone! It's normal to feel stressed from time to time, but when stress becomes overwhelming and persistent, it can be very damaging to both mental and physical health. I came across a recent article that lists some stress-management apps that y...

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Martin-O2 by Community Manager
  • 25 replies
  • 2 kudos

booster box

I purchased a new unused o2 booster box on ebay because I have at best 1 bar at home and usualy none, No help at all from o2 with problem, them saying my fault as they make no promises as to phone signal, and yes they know of signal problems in area....

victors by Level 1: Joiner
  • 4 replies
  • 0 kudos

O2 failure description

o2 put out an ambiguous explanation for the recent loss of service. It was possible to find the real explanation on IT sites. They say that an expired SSL certificate (£3.99 per year) caused the problem on an Ericsson server. This affected service as...

JohnJohn by Level 1: Joiner
  • 4 replies
  • 0 kudos


A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!