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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 33063 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31159 Views
  • 45 replies
  • 6 kudos

Upgrade tariff process horrific

Im an existing O2 customer of over a decade and recently wanted to upgrade my tariff to a new tariff. Im writing this while on hold for at least the 7th or 8th time and one hour 20 minutes into the call to upgrade my tariff. Twice two separate advise...

JamesG by Level 1: Joiner
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  • 2 replies
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Logging out of website account

I have logged into my website account, but cannot see any way of logging out, other than just closing the page. Is there a secure way to log out before closing the page?

DavidP94 by Level 1: Joiner
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Coverage map a work of fiction?

In several local places I go to regularly the coverage map says good 4G coverage inside and out.In practice it is unusable - there are are several bars of signal but no or intermittent bandwidth. 5G exists near my home but in main shopping areas - wh...

notdodgy by Level 1: Joiner
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  • 1 replies
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Feedback about o2.

O2 is not a bad network but the coverage in my area has got worse because I get not connected to network when I try to download an update and a lot of the when I am on a video call on Facebook messenger a lot of the I loss connection because my cover...

Luke30 by Level 7: Part Timer
  • 604 Views
  • 1 replies
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New customer with issues

Good evening O2 forum member. Right where do I start. I took out a Sim only plan for my son today with no issues at all at £10p/m. I then thought if my own contract currently through EE was getting costly to what O2 could provide. So decided to switc...

Crap phone signal in a static caravan

My family and I own a caravan at a local Holiday Park whenever I go on the internet on my phone when we are at the caravan the connection is pretty crap, it's alright for phone calls, but it's not for going on the internet and using apps Is there any...

Always lose coverage in Newcastle

I've been a long term O2 customer now for years and never really had a problem until the last 5 or 6 months.Generally 4g/5g strength and speed is fine everywhere (York, Durham, The Lakes, up a mountain) except in Newcastle city centre.It never used t...

SteveH65 by Level 1: Joiner
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  • 2 replies
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bad signal

I stay in Glasgow and for months now the phone signal at my home has got worse. I can't have a conversation with anyone as people can't hear me as the signal breaks up and start to sound either under water or get bits of a conversation. I run my busi...

ChrisK27 by Level 1: Joiner
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  • 1 replies
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Awful signal and data

I am currently in Devon and back in March the data was somewhat “ok”. However now. I am showing 3 bars on 4G but getting less than 1mbps. O2 has been dreadful for a long time now and seems that they aren’t prepared in anyway to help or resolve the is...

O2 diabolical customer service

I have been scammed due to my details and passwords being leaked by O2. Despite dozens of phone calls to customer services all round the world over the past 4 months I have not had my billing issues resolved. The customer fraud team have not contacte...

SimonW by Level 1: Joiner
  • 1104 Views
  • 3 replies
  • 1 kudos