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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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complaint

Hello, I am writing to complain. I am really not happy with the service provided today. I am a loyal o2 customer. I have been with the brand about 20 years. So I was annoyed when I went into your shop at WestQuay Southampton to get support. I have a ...

Angie79 by Level 1: Joiner
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02 rolling plan not as good as it made out to be.

Yes you get more data then the pay and go big bundles and you can roll over any unused data but once in a while o2 seem slow to take off the monthly payment for your rolling plan and twice since I moved to the rolling plane 11 months ago I have had t...

O2 and VM

Hi. I have been an o2 customer since before the link up with Vergin Media. While I am perfectly happy with o2, I am not so happy with VM, and am thinking if leaving them when my contract expires. The question I have, is will I still be allowed to sta...

Bob68 by Level 1: Joiner
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  • 1 replies
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Long Term faulty mast

My local mast in Ruskington NG34 is shown as faulty and has been for over a week. There is no way to report this. Can anybody report this to O2 to get it fixed as I have no indoor or outdoor service.

Anonymous by Not applicable
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  • 18 replies
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Roaming calls Eu

I was just wondering I have this number (7802000332) on my bill 3 times now, all calls last 4 seconds. I have goggle'd it, and there is another question on this number, but am wondering what it actually is because I know I havent called it, well unti...

Anonymous by Not applicable
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O2 are really the best

After having serious problems with EE, Three and Lyca Mobile, I just wanted to say that I never have this ridiculous headache with O2. All I wanted was a second line with another network just as a back up whilst a family member isn’t well so they can...

Oxygen87 by Level 13: Prompter
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  • 5 replies
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Overspent?

Iam on a sim contract and never overspent.ive had texts and emails from o2 saying I'm overspent by £150 I've not made any international calls or premium numbers no one else has used my phone so I'm extremely upset as I can't find out whats happened t...

760 by Level 1: Joiner
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  • 2 replies
  • 0 kudos