Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Liars/bullies & don’t want to help ex customers who have mental health issues, instead they push them into depression, destroy credit scores & give absolutely no f**is abouts anyone, I wish I could give 0 !! worst company I have ever had to deal with
Your website states "We Believe in looking after our existing customers, which is why they always get our best deals" Having reached the end of my contract I decided to view your deals and it seems not to be true, as a new customer can get 160GB Data...
What is the fastest download speed people get with o2
Been with o2 for years now but the service seems to be getting worse. Constantly slow internet, me and my mates actually laugh at how I never have service even if it says i’ve got 4G. Will definitely pay a bit extra and go with EE on my next contract
As a paying customer I’ve had the worst experience and arrive from o2, from them over charging me to constantly blocking my phone. So much confusion between the staff, messing with my credit and in general just giving me hell. I’m not the only one wh...
Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse. Explained have 3 accounts and needed emergency data for work. No help Just put on hold and b...
Why have o2 made it so difficult to talk to a person online now? I tried to complete a form and support sent me an email saying they couldn't process the transaction and that I should go to the "contactus page and start a webchat". If you go to that ...
(I won't attempt to edit another 2 in the logo above! That's @Chris_K's job, and I wouldn't want to let him down). ... And we're having a party . I'm sure an official post will come sooner or later from our O2 official staff. But, I thought we could ...
Fraudsters used our identities to set up multiple accounts and acquire expensive handsets from O2. This resulted in us receiving multiple default notices, arrears demands and enforcement notices from O2 which we reported to Customer services as soon ...
I've just had a call from "O2" telling me I am a fantastic customer and will now get 40% discount off my bill for the duration of the contract! WOW! because O2 are loosing customers due to hard times caused by Covid-19 etc etc I have been identified ...
