Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?
O2 have sent me a default, which I'm trying to resolve and set up something in place. I've now reviewed threatening letter today advising bayliffs. I've tried to contact o2 for weeks, currently on the phone now to 0800 902 0217, I've been waiting aro...
4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person ...
I couldn't find where I could contact O2 about positive feedback, not just complaints. So I thought I'd post on here to say that Nahida was so sweet and patient when I rang to find out about upgrading my device. She spoke through all my options and w...
I pay by DD every month, but have been able to view my bill once. Every time I try now, I go round in circles, it says I don't have an account (all while being signed in), and I find the website very confusing. I got help the first time this happened...
I have been trying to contact the fraud team for 6 months.Every time i contact customer services i am inform that they with escalate it and i will be contacted within 48 hours.This has been going on since August.I have even requested a deadlock lette...
A press release from O2 :- Recycle Player One: Gamers can trade in their consoles for cash with O2 Recycle - Virgin Media O2https://news.virginmediao2.co.uk/recycle-player-one-gamers-can-trade-in-their-consoles-for-cash-with-o2-recycle/ And a differe...
i sent my device and sim card back in 14 days period, way over a month ago and my account is yet to be closed. and i've yet to be refunded for the money thyey have taken off. Everytime i call up they say they are cancelling the account and my money w...
what has doing a sim swap got to do with swapping an old number to a new sim.
Hi Everyone, I am in an absolute panic!!! I have just left EE and moved over to O2 on PAYG sim card. I used the online form to transfer my number and initially it all seemed very easy. Roll forward a few days and the numbers should've been transferre...
