General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 Recycle is a Joke

Im trying to get out of my contract after they raised the prices a stupid amount and the signal is always terrible. I have a note20 ultra 5G (which was apparently £1150 when i brought it not even 2 years ago) but they're offering me £160ish, they rea...

Why is 02 very expensive with very little data? I cannot wait for my contract to run out, to change.

I am paying £52 pounds a month for 5g data, that is rip, my wife’s EE contract is £36 per month with unlimited everything. I cannot to change to EE.

No Signal at Concerts

Hi all,Having recently signing up to O2 last month I have to say I am incredibly disappointed with the lack of signal and Network when I am at large events For example, my job entails working at Concert venues such as Manchester Arena. It seems when ...

O2 stole my money and will not give it back!

I called to make a payment towards a bill which I arranged a payment plan with a O2 Payments Manager called Jennifer. This was set and I have kept to the agreement, sadly with no surprise O2 have not. I called to make the usual monthly payment and th...

Trying to get a refund

Has anyone had significant trouble trying to get money refunded back? I’ve been struggling since the 3rd February to get a£150 overpayment back from O2, it’s gone from 3-5 working days from the 3rd when I was swindled by them when “apparently” the fi...

Scam text - Monzo session expired

Have today received what I consider to be a scam text from WebSMS (no tel number) which says "Your Monzo session has expired. To continue using Monzo, please confirm your account at link .........". I don't have any Monzo accounts ! Please beware.I h...

Scam text - Omicron Variant Order a Test Kit today

Have today received what I consider to be a scam test from +44 7519 329007 saying "NHS: You have been with someone who has the Omicron Variant. Order a Test Kit today". A URL is then provided which misspells the words test kit. I have reported to 772...

O2 are liers

Message for everyone. O2 is a company that makes mistakes and does not recognize them and they are able to lie to their customers just to achieve their goals. After 5 years of collaboration with O2 I was left with a bitter taste, disappointment and r...

Disgusted

Absolutely disguised with o2. Come to realise that o2 have been over charging me and not adhering to the price promised to me when I took the contract out. 4 months of trying to sort this must be 20 odd hours on the phone to them, repeatedly lied to ...

O2 Sunderland and Sony phones

Hi it's awhile since I've been on the forum, it's changed alot.Well having a small problem with my Sony 1iiSo was in Sunderland and went into store, big mistake should of just called Sony like I've done previously with problems.5 employees at back of...