General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Disgusting price rises

Hi,i just got a text telling me o2 are puttin gup my bill 7.8% to your annual charges fee of 3.9%,total increase of 11.7%,you are just explioting people now,using the world situation to your advance to raise peoples bill,should be ashamed

Fraudulent telephone numbers to watch out for!

Watch out for the following telephone numbers, do not answer them, they are fraudulent... 0144 809 0202 and 0344 809 0202 They also send text messages from O2, by what I am told is "spoofing the number" so it really looks like the text messages are f...

Samsung Galaxy Ultra S23 Concept

I was thinking about what could be perhaps a better allround solution to a better experience. Instead Samsung investing all their time into bragging about a large camera sensor, AI and what not with social media nonsense. If they concentrated their e...

S22 ultra & s8 tab ultra

Has anyone received the s22 ultra or s8 tab ultra yet?

Samsung S22 Delayed Delivery

Been trying to get an update on the delivery of my Samsung S22 which I ordered on the 18th of February. I had an update this morning to say my order has been delayed no estimated delivery date. All customer services can say is that they are fulfillin...

Excessive data usage

I moved to O2 yesterday from Vodafone. I used to have a 15GB data limit and never used more than 3GB in a month. Having activated my new O2 SIM around 9pm, and making no changes to the settings on my iPhone, I was surprised to see that I’ve used 2.4G...

Ariel direct

Hi does anyone know ot been called by Ariel direct to transfer you 02 account ?I's this a scam ?

Customer Services and Complaints

This is the worst service i have ever experinced it might as well be a BOT on the other end asking the same stupid questions and not being helpful at all. I have now spent over 5 hours in chat with differant agents to do a simple sim SWAP. I have ask...

Fuming

Rang the number on the website spoke to a guy went through all the deals etc asked if was happy to go ahead said yes. Went through everything was told was all good had passed & gone through & to sign agreement within 72 hours then was mine. Did all t...

Fantastic Customer Service

I just wanted to say thank you to Alberto in the St James Quarter branch in Edinburgh.I was having issues setting up my new phone & he went out of his way to help. Very impressive and such a nice guy. I left the shop very happy and was just wanting m...