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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4014 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13366 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13630 Views
  • 89 replies
  • 0 kudos

Bad service

Hi there not been able to use phone for most of the day as many others ...needed my sat nav...no go...needed my offer codes at a birthday meeting for discounted bill ....no go.... then school couldnt get hold of me to pick my son up from school as he...

Pskuk1 by Level 1: Joiner
  • 291 Views
  • 3 replies
  • 0 kudos

No network

Had no network all day. I sincerely hope that they will be some recompense for you not providing a service.Why should I pay when I'm not receiving a service that you should be providing as per my contract with you

Resolved! freetext

I miss the free text facility on the 02 home page,,,when will it be restored .

freetext by Level 1: Joiner
  • 1962 Views
  • 29 replies
  • 0 kudos

Complaining

Just wondering how I go about complaining about what happened yesterday.

On hold for over 4hrs

I have been on hold for over 4 hours to the help desk, appalling service! Service outage and now this, time for a change of provider i think

Delrobb by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

So if o2 had enabled esim!!

Well the outage yesterday highlighted the need for a plan bSo if o2 had supported esim second provider a lot of people may have been able to get around the no data issue !Your thoughts

adamtemp64 by Level 66: Unequalled
  • 1083 Views
  • 8 replies
  • 0 kudos

Data and service outage

Hi what compensation will I be receiving for not being able to use my phone. My phone not working caused me alot of distress as my children where having contact with their father. Who was unable to get in contact with me???

Rachelxx by Level 1: Joiner
  • 337 Views
  • 2 replies
  • 0 kudos

Broke down yesterday

My car broke down yesterday in the worse weather and phone not working to call for help - very annoyed

Lottie7 by Level 1: Joiner
  • 485 Views
  • 7 replies
  • 0 kudos

Service Outage

Hi, Yesterday you released that the outage was just data, however I had no network for the majority of the day. This caused quite a few issues when needing to make calls and also the issue of my children’s schools not being able to get a hold of me. ...

Jade by Level 1: Joiner
  • 537 Views
  • 4 replies
  • 0 kudos

About the 6th December

After yesterday the 6th of December I am thinking of leaving your network I missed a job interview because your network crashed I am looking for a new network as I speak to yous

Janjan by Level 1: Joiner
  • 668 Views
  • 6 replies
  • 0 kudos