User Unfriendly O2

Anonymous · ‎05-05-2017

I recently had to change my bank details and there for change my details on this site. However, when I first tried it the site couldn't reckionise the first line of my address. I had to phone O2 up to get this sorted out. And now the problems continue as this pathetic site now doesn't reckonise my email address. My address and email address are the same as I previously used with no problems regestering, so why is this nasty site not reckonising them now? And why do I have to find solutions to my problems by posting them here instaed of talking to a "professional" O2 member of staff online?

jonsie · ‎05-05-2017

Last time I changed bank details it was simple. Never had to re-enter my address or email. Maybe it's another 'improvement'.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-05-2017

You still can't get help here for that issue I'm afraid.
You'll need to call customer service again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MercedesS · ‎12-05-2017

Hello @Anonymous

The O2 Community is a place for you to ask other customers like you, we are not O2 Customer service I am afraid. However, we all here love helping so tell us how

If what you need is your email or username, maybe you can try the "Forgotten your username or password?" online?

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