Help about fraud attempt!

[OFY]

Hi,

I am a new user of O2, on 02.04.2024 someone called pretending to be calling from O2 and proposed a discount about my O2 payments. We talked a while then they started to ask some account detail from me. I realised this was a fraud attempt and closed the line. From then on they are continuously calling, sending reset codes to my phone and email address. They don’t have my account password but how is it possible for them to send these verification codes I didin’t understand. I am asking help to protect my account. I called 202 but failed at security question and automatic response said I will be called by the 02.  I didn’t want to call because I can’t separate if I am talking to O2 or the scammers. Would be glad if you could help. I want to get rid of them and avoid my account to be stolen.

[Bambino]

@OFY This is not O2. This is a customer community. Read below:

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

They only need your email address to get into forgotten password. O2 then send your phone a one time pass code. Actually you will get two messages, the first warns you not to give that code out.