I am in the middle of a frustrating situation.
Back in May I signed up for an o2 pay monthly SIM. However, I never did receive the SIM. I phoned up and explained this citing my order number, but was told there was no record of such an order.
However, it turns out I have beenn billed for this service, as I have received a final bill telling me my service would be terminated if I do not pay up. The bill had been sent to an old address and was dated July.
I am unsure as to how to proceed here. It seems unfair to billed for a service I have not used. I have tried to call 02 to discuss the situation but as I cannot answer the security questions (as I knew nothing about the account untill recently) they have said they are unable to help me. I am quite happy to settle the bill in exchange for actually receiving a SIM i can use.
Has anyone got anyone got any idea how I can sort this?
