General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Charged for data in Norway but never been to Norway, ever

I have taken two separate trips to a country in South East Asia let’s say on Nov 1st and Dec 1st. Both were 12.5 hour flights from London Heathrow with Wi-fi on board but you have to purchase it, which I did not. I always ensure that my phone is on a...

Why does the same product cost so much less from mobiles.co.uk

Hi, I'm due a phone upgrade and i'm looking at the iPhone 8. I checked the options on the O2 site and the best offer was about £37 per month over 36 months, total cost £1332. I can reduce the term to 24 months and pay £150 up front and it comes down ...

Lack of Voicemail Remote Access Alerts on O2

This is something I'm very disappointed about since coming back to O2 this year after 10 years with EE / T-Mobile / Orange.I had a stalking issue and part of that was that I used to get my Voicemail hacked by my ex partner. I loved when this feature ...

The Future of 2G in the UK?

I'm curious as to when 2G will shut down in the UK?I've noticed that no mobile operators in Australia where my Mum lives has a 2G service now. The last one to shut down was in 2017. Other countries have at least issued some deadlines some of them bei...

Upgrades

Hello, How come when you used to be able to upgrade, you would receive a good offer for the amount of time you have been with o2, now its only new customers who get the good deals for upgrades and customer that have been with you since BT Celnet days...

Home Assistants

Hi everyone, Digital home assistants have become more and more sophisticated over the past few years, and an increasing number of companies are developping and releasing their own version of the smart devices. They can perform a wide range of tasks, ...

OnePlus 7 Pro - Spoilers!

Here's a pre-launch announcement peek at the next stage of the OnePlus story: OnePlus 7 family announcementhttps://www-t3-com.cdn.ampproject.org/v/s/www.t3.com/amp/news/oneplus-7-pro-leak-ruins-all-the-surprises-planned-for-the-launch-event-next-week...

M&J Aquisitions

It seems I have been one of many O2 customers that have been misled by Jason at M&J Aquisitions.Over the two years since signing with them I have been trying to get the contract corrected and the refund that was promised from them. I’ve never known s...

New to the community

Hi everyone I just join O2 and I know nothing about this community anyway I will ask a question if I have.Thank you

Attempted Fraud

I phoned customer services, to report an attempted fraud on my account. A company called BonaFideMobile said I had signed up for NewLevelGames and a weekly subscription of £4.50 would be taken from my mobile account. I had never heard of them and cer...