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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37903 Views
  • 45 replies
  • 6 kudos

Anyone else’s local phone mast been down?

The phone mast near me has been down for the best part of 6 weeks according to the service checker. Rang in to enquire and complain and was told nothing can be done until it's fixed which "should be soon". Despite 6 weeks already passing. I was told ...

MsJac by Level 1: Joiner
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  • 1 replies
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call barring

My phone appears to have call barred itself for out going calls and txt, leaving only internet access and incoming calls and text. I have tried the settings menu and using the suggested default passwords for setting call barring (0000 or 1111). the r...

Donl by Level 1: Joiner
  • 1972 Views
  • 4 replies
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Fed up with loss of internet

I have been a customer for over 12 years and have seen a gradual decline in the quality of connection in London. The past year has been the worst. Most of the time you can’t get on the Internet in Covent Garden or Oxford Street areas. I have complain...

jtuk by Level 3: Thinker
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Third party

I have found a great offer on buymobiles.net seems too good to be true is it a legit site if I order or a scam ?

Very helpful o2 employee

I spoke to a person called Bongi in your customer service department. Absolutely outstanding customer service. I couldn’t thank them enough. So polite and we had a good laugh. There’s not a lot of people who would take the time to give positive feedb...

Linda90 by Level 1: Joiner
  • 1781 Views
  • 4 replies
  • 2 kudos

Phone Fraud - The New Normal

Never been motivated enough to enage with any communities but my experience with iFitness and O2 has woken me up to how destructive behaviours become normal. I mentioned in other posts how I discovered iFitness via O2, had over time charged £96 for a...

Seano by Level 1: Joiner
  • 11635 Views
  • 8 replies
  • 3 kudos

Apple Mac Pro 2019

So with intrepidation I decided to look at the new implentation of the Mac Pro which is forthcoming. Watched the video with Jonny to get the marketting point of view. So what has Apple created? It depends on who you are. If you are power hungry conte...

anticpated by Level 30: Meditator
  • 3018 Views
  • 12 replies
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4G signal issues

Over the past month, my 4G has been dropping straight to Edge in my area. It never used to do this but signal checker says everything is working fine. Is anyone else having trouble? Thanks.

Oxygen87 by Level 13: Prompter
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  • 1 replies
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