O2 website Header page change - feedback needed (p...

MercedesS · ‎01-11-2017

Hello guys

We are sure you have already noticed that we have a new Global navigation test today.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!

Navigation test 2.png

Test details

This test is expected to launch on the 1st November and run for some weeks.
The test will run on Desktop, Tablet and Mobile.

Why?

A new navigation design should simplify the customer journey. The key changes are colours & icons.

Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience.

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

gmarkj · ‎01-11-2017

I am getting both the new and the old style header.
Bit confusing!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎01-11-2017

New on mobile, old on PC for me.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎01-11-2017

Any feedback to share?

I do love that the community is promoted better!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

MI5 · ‎01-11-2017

Early days yet.
Let me try it for a while first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎01-11-2017

Of course!! Take all the time you need and let us know

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

jonsie · ‎01-11-2017

No change on mobile 📱 for me, I'll try later on the tablet and request desk top view.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Glory1 · ‎01-11-2017

No change for me on mobile either. I've tried mobile and full and still no change. Like @jonsie I will try my tablet later.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Cleoriff · ‎01-11-2017

I experienced the change on PC last time round and didn't like it one bit...however thankfully phone and PC are showing vastly superior old header.

So I can only be pleased that this time, I wasn't one of the 'randoms'...

Veritas Numquam Perit

Anonymous · ‎01-11-2017

No change for me but I’ll keep checking

O2

O2 website Header page change - feedback needed (part 2)