Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

O2 website Header page change - feedback needed (part 2)

Hello guys

We are sure you have already noticed that we have a new Global navigation test today.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!

Navigation test 2.png

 

Test details

  • This test is expected to launch on the 1st November and run for some weeks.
  • The test will run on Desktop, Tablet and Mobile.

Why?

A new navigation design should simplify the customer journey. The key changes are colours & icons. 

 

Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience. 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Level 41: Prodigal
Posts: 3,867
Registered: ‎26-03-2014

Re: O2 website Header page change - feedback needed (part 2)

I am getting both the new and the old style header.
Bit confusing!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 88,232
Topics: 532
Registered: ‎04-04-2012

Re: O2 website Header page change - feedback needed (part 2)

New on mobile, old on PC for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: O2 website Header page change - feedback needed (part 2)

Any feedback to share?

I do love heart that the community is promoted better! BouncyBouncy

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Posts: 88,232
Topics: 532
Registered: ‎04-04-2012

Re: O2 website Header page change - feedback needed (part 2)

Early days yet.
Let me try it for a while first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: O2 website Header page change - feedback needed (part 2)

[ Edited ]

Of course!! Take all the time you need and let us know Thanks!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Posts: 70,190
Topics: 547
Registered: ‎04-01-2009

Re: O2 website Header page change - feedback needed (part 2)

No change on mobile 📱 for me, I'll try later on the tablet and request desk top view. 

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: O2 website Header page change - feedback needed (part 2)

No change for me on mobile either. I've tried mobile and full and still no change. Like @jonsie I will try my tablet later.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 72,729
Topics: 686
Registered: ‎14-01-2013

Re: O2 website Header page change - feedback needed (part 2)

I experienced the change on PC last time round and didn't like it one bit...however thankfully phone and PC are showing vastly superior old header. Smiley Very Happy

So I can only be pleased that this time, I wasn't one of the 'randoms'...Bouncy

*The Game Is On*


Anonymous
Posts: 0

Re: O2 website Header page change - feedback needed (part 2)

No change for me but I’ll keep checking