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O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 14:42
Hello guys
We are sure you have already noticed that we have a new Global navigation test today.
It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!
Test details
- This test is expected to launch on the 1st November and run for some weeks.
- The test will run on Desktop, Tablet and Mobile.
Why?
A new navigation design should simplify the customer journey. The key changes are colours & icons.
Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience.
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 14:49
Bit confusing!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 14:55
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 14:59
Any feedback to share?
I do love that the community is promoted better!
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 15:06
Let me try it for a while first.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 website Header page change - feedback needed (part 2)
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01-11-2017 15:45 - edited 01-11-2017 15:46
Of course!! Take all the time you need and let us know
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 16:05
No change on mobile 📱 for me, I'll try later on the tablet and request desk top view.
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 17:27
Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 19:10

Re: O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 19:30
No change for me but I’ll keep checking