Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
worst o2 i ever come across
Why are you not telling the people that are using travel o2,that it is COSTING them money,since the roaming charges were removed .I signed up to it before the charges were removed,i.e.when calls and texts were very expensive eg 50p per minute. Now th...
Hi, can someone please give me an idea of where I stand? I took out a contract for an iphone 6S with O2 in January. I also opted for the £6 per month Accidental Damage Insurance, which covers for broken screens and water damage I believe. At the star...
I have now written 3 times to the O2 complaints review service over service problems without getting any reply other than the automated received reply email. It has been 3 weeks and I'm getting nowhere using this escalation method. I can not use my m...
I am receiving late payments from o2, from a phone which I returned within the 14 days. I then rang o2 after returning it and they informed me that they had received the phone and the contract was cancelled. I then got a letter saying I owed money to...
This is the first time I have been with O2. I have previously shopped around and been with Orange, Virgin, EE, Vodafone and Three. O2 so far.... have been the best communications company that I have dealt with. I have previously had major problems wi...
Ok so I'm still new and learning. I need to send Toby a PM. How do I do this?
I'm seeing lots of noise from unhappy people who eithere are;t being told anything or hve been tld their phone is delayed. my ordr confirmation email was at 08.12 on 9th but my order is still in progress, with no tracking information, no texts or ema...
I have just seen on my online bill that O2 are charging me £4.167 for receiving short code 64500. How is someone allowed to send a text to me and for me to be billed. It should be outlawed. O2 should block this automatically. I have never had a charg...
